Terms of Service
These Terms of Service govern access to and use of Buddy by OakOliver, a real estate operations and messaging automation platform operated by Oak Oliver LLC and made available at https://buddy.oakoliver.com. By accessing or using Buddy by OakOliver, you agree to these Terms.
Important: Buddy by OakOliver is primarily intended for professional and business use by authorised real estate teams and administrators. It is not a public consumer marketplace, legal advisory service, financial advisory service, or substitute for human professional judgement.
1. Service provider and contact
Buddy by OakOliver is operated by Oak Oliver LLC under the OakOliver brand for real estate team operations in Portugal, the European Union, and other client markets where configured. For support, contractual, privacy, or data protection questions, contact antonio@oakoliver.com.
2. Description of the service
Buddy by OakOliver provides workflow automation, lead intake, CRM synchronization, messaging support, reminders, operational dashboards, connector monitoring, and administrative tools for real estate operations. Supported integrations may include Google services, Gmail, Meta platforms, WhatsApp Cloud API, Instagram, Facebook Pages, Pipedrive, email delivery providers, and other systems configured by authorised users. Clients connect their own business assets and accounts to enable the workflows they request.
3. Eligibility and authorised users
You may use Buddy by OakOliver only if you are authorised by the relevant organisation or account owner. You must provide accurate account information, keep credentials confidential, and promptly notify the operator of any suspected unauthorised access. Access may be suspended or removed where required for security, compliance, or operational reasons.
4. Acceptable use
You agree not to use Buddy by OakOliver to:
- violate applicable Portuguese, EU, or other applicable law;
- send unlawful, misleading, abusive, discriminatory, or unsolicited communications;
- circumvent Meta, Google, CRM, email, or other third-party platform rules;
- upload or transmit malware, credentials, or content that infringes third-party rights;
- attempt to access data, accounts, systems, or workflows you are not authorised to access;
- use automation in a way that creates spam, harassment, or deceptive interactions.
5. User content and responsibilities
Authorised users and their organisations are responsible for the accuracy, legality, and appropriateness of data, prompts, templates, CRM records, messages, campaign settings, and content processed through Buddy by OakOliver. You must ensure that any marketing, prospecting, messaging, or lead-processing activity has a valid legal basis and complies with applicable laws, including the GDPR/RGPD, Portuguese electronic communications rules, consumer protection rules, professional obligations, and third-party platform terms.
6. Automation and AI-generated output
Buddy by OakOliver may use automation and artificial intelligence to draft responses, classify leads, suggest follow-up actions, or process operational data. AI-generated output may be incomplete, inaccurate, or inappropriate. Authorised users remain responsible for reviewing outputs before relying on them, especially where messages may affect customers, prospects, contractual negotiations, property details, pricing, legal obligations, or financial decisions.
7. Third-party services and integrations
Buddy by OakOliver depends on third-party APIs and platforms configured by authorised users. Availability, permissions, pricing, rate limits, policy changes, and data handling by third-party services are controlled by those providers. Your use of connected services remains subject to their own terms, policies, and account requirements. Buddy by OakOliver is not responsible for outages, denials, policy enforcement, or changes by third-party services.
8. Data protection and GDPR / RGPD
Buddy by OakOliver processes personal data in accordance with its Privacy Policy and applicable EU and Portuguese data protection law, including Regulation (EU) 2016/679 (General Data Protection Regulation, GDPR/RGPD) and applicable Portuguese implementing law.
Depending on the configured use case, the organisation using Buddy by OakOliver may act as the data controller and Buddy by OakOliver or its infrastructure providers may act as processors or sub-processors. The account owner and authorised users are responsible for ensuring a valid legal basis for processing, providing required notices, handling data subject rights, and configuring workflows in a lawful and proportionate way.
Requests relating to access, rectification, erasure, restriction, portability, objection, or other data protection rights can be sent to antonio@oakoliver.com. Data subjects may also contact the Portuguese supervisory authority, Comissão Nacional de Proteção de Dados (CNPD), where applicable.
9. Confidentiality and security
Users must protect credentials, connector secrets, customer records, CRM data, and operational information. Buddy by OakOliver applies technical and organisational safeguards such as access control, encrypted secret storage, audit logging, and infrastructure protections, but no system can guarantee absolute security. Users must promptly report suspected incidents or unauthorised access.
10. Intellectual property
Buddy by OakOliver, including its software, interfaces, designs, workflows, documentation, and underlying technology, is owned by Oak Oliver LLC or its licensors. These Terms do not grant any transfer of intellectual property rights except the limited right to access and use the service as authorised. User-provided content and business data remain owned by the relevant user or organisation, subject to the rights needed to operate the service.
11. Availability, changes, and suspension
Buddy by OakOliver may change over time as workflows, integrations, and operational requirements evolve. The service may be unavailable because of maintenance, deployment, third-party outages, security controls, or unexpected incidents. Access may be suspended where necessary to protect the service, comply with law, resolve misuse, or prevent harm.
12. Fees and commercial terms
If Buddy by OakOliver is provided under a separate written agreement, order form, statement of work, or commercial arrangement, that agreement controls pricing, payment, duration, and termination terms. In the absence of a separate written agreement, access may be provided on an evaluation, internal, or discretionary basis and may be changed or withdrawn.
13. Disclaimers
To the maximum extent permitted by applicable law, Buddy by OakOliver is provided on an "as is" and "as available" basis. Oak Oliver LLC does not guarantee uninterrupted operation, error-free workflows, complete data synchronization, successful message delivery, lead conversion, revenue outcomes, legal compliance of user-configured campaigns, or accuracy of AI-generated outputs.
14. Limitation of liability
To the maximum extent permitted by applicable law, Oak Oliver LLC will not be liable for indirect, incidental, special, consequential, punitive, or loss-of-profit damages, or for losses caused by third-party services, user misconfiguration, unauthorised access caused by user credential handling, or reliance on unreviewed automated output. Nothing in these Terms excludes liability that cannot be excluded under applicable law.
15. Termination
You may stop using Buddy by OakOliver at any time. Access may be terminated or suspended if these Terms are breached, if authorisation is withdrawn, if required by law or platform policy, or if continued access creates security, operational, or compliance risk. Upon termination, data may be retained or deleted according to the Privacy Policy, applicable law, and any separate written agreement.
16. Changes to these Terms
These Terms may be updated from time to time. The updated date above indicates the latest version. Material changes may be communicated through the service, by email, or other reasonable means where appropriate. Continued use after changes means acceptance of the updated Terms.
17. Governing law and jurisdiction
These Terms are governed by the laws of Portugal, without prejudice to mandatory rights under applicable EU law. Unless a separate written agreement states otherwise or mandatory law requires another venue, disputes will be submitted to the competent courts of Portugal.
18. Contact
For questions about these Terms, contact Oak Oliver LLC at antonio@oakoliver.com.